Delivery & Returns

Order deliveries.

All of your orders are hand packed by my wonderful team (me) within a timeframe of 1-3 days, or as quickly as possible. I use the tracked 48 hour service with royal mail as standard for all orders to ensure a swift and safe delivery.

Packing.

It's very important that your orders are carefully packaged for a safe journey but to minimise the impact on the planet, therefore I use recyclable and/or biodegradable materials and the most appropriate size cardboard delivery box. I'll often reuse some filler paper and nuggets which I receive an abundance of with the deliveries of my ingredients and supplies.

Returns.

Although I take great care in packaging your orders to survive the most heavy handed of postal workers, accidents do happen. If you notice a problem with any of your items upon delivery, please get in touch straight away via email on Louise@ynysaroma.com

Its really helpful for you to send me photos of any damaged items as this may be useful if I need to contact royal mail.

If for any other reason you wish to return an item, don't hesitate to contact me.